Privacy Policy

Last updated 20th July 2024

Merchmate.store is a trading style of WEST HARMON LIMITED, a company registered in England & Wales with number 14935392. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or interact with us through email or telephone.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, telephone number, and mailing address.
Transaction Information: Details about your purchases and interactions with us.
Usage Information: Information about how you use our website, including IP addresses, browser type, and browsing behaviour.
Marketing Preferences: Information about your preferences for receiving marketing communications.

2. How We Use Your Information

We use your personal information for the following purposes:

To Provide Our Services: To process your orders, manage your account, and deliver our products to you.
To Improve Our Services: To enhance and personalise your experience on our website.
To Communicate with You: To send you updates about your orders, respond to your enquiries, and provide customer support.
For Marketing Purposes: To send you offers and promotions related to our products and services by email or telephone. You can opt out of marketing communications at any time.
To Comply with Legal Obligations: To fulfil our legal and regulatory requirements.

3. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

Service Providers: Third parties who provide services on our behalf, such as payment processors and delivery services.
Legal Authorities: When required by law or to protect our rights and interests.

4. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet-based service can be entirely secure, so we cannot guarantee absolute security.

5. Your Rights

You have the following rights regarding your personal information:

Access: The right to request a copy of the personal information we hold about you.
Correction: The right to request that we correct any inaccuracies in your personal information.
Deletion: The right to request that we delete your personal information.
Objection: The right to object to the processing of your personal information for marketing purposes.
Restriction: The right to request that we restrict the processing of your personal information under certain circumstances.

To exercise any of these rights, please contact us using the details provided below.

6. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

WEST HARMON LIMITED Email: hello@merchmate.store

Effective Date: 20th July 2024

By using our website and services, you agree to the terms of this privacy policy.